Jalan Pulau Seribu No. 123
Telp. (021) 7887880
31th January 2011
Mr. Bruno Mars
15 street New York
Subject : Our Order No. 23FA
We are sorry to report than ten of the sixty-seven copies dictionary we ordered from you on 5 January 2011 we received yesterday afternoon, were badly damaged.
As the package containing the dictionaries appeared to be in perfect condition. I received and signed for it without any questions. I unpackaged the dictionaries myself with great care and can only assume that the damage must be due to careless handling at some stage prior to packing.
I shall be glad if you will replace all the damaged dictionaries. I have put all the damaged dictionaries aside and in case you need them to support this claim. I’ll send them back to you.