Tugas : Bahasa Inggris Bisnis “COMPLAIN LETTER”


Jalan Pulau Seribu No. 123

Jakarta Utara

Telp. (021) 7887880


31th January 2011


Mr. Bruno Mars

Marketing Manager


15 street New York



Subject : Our Order No. 23FA


Dear sir,


We are sorry to report than ten of the sixty-seven copies dictionary we ordered from you on 5 January 2011 we received yesterday afternoon, were badly damaged.


As the package containing the dictionaries appeared to be in perfect condition. I received and signed for it without any questions. I unpackaged the dictionaries myself with great care and can only assume that the damage must be due to careless handling at some stage prior to packing.


I shall be glad if you will replace all the damaged dictionaries. I have put all the damaged dictionaries aside and in case you need them to support this claim. I’ll send them back to you.


Your sincerely,



Kelly Clarkson

Purchase Department


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